Terms of service
These terms govern your use of the GlowIntake website and of the GlowIntake subscription service. Last updated: September 4, 2026.
1. Acceptance
By using glowintakeapp.com, by requesting a demonstration, or by opening a GlowIntake account, you accept these terms on behalf of yourself and of the business you represent. If you do not accept them, do not use the site or the service. Where a signed order form exists between your business and MLJ, SASU, that document prevails over these terms on any point where the two differ.
2. The service
GlowIntake is a web based documentation and planning tool for licensed skincare professionals. It provides a digital skin history intake form, zone by zone condition scoring with a face map history, paired progress photography, a staged six visit treatment timeline, a home product schedule delivered to the client, timed client check ins, and reporting on series completion and retail. It is not a booking system, not a payment processor, not an electronic medical record and not a diagnostic instrument. It does not provide medical advice and it does not certify that any treatment is appropriate for any person. Clinical decisions remain entirely yours.
3. Eligibility and accounts
You must be at least eighteen years old and hold the license or registration required in your state to perform the treatments you record. You are responsible for the accuracy of your account details, for the confidentiality of your credentials, and for everything done under your account by the providers you invite. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been accessed without permission.
4. Acceptable use
You agree not to use the service to store information you have no right to hold, not to upload a client photograph without that client's recorded permission, not to attempt to access another account, not to probe or interfere with the infrastructure, not to resell or sublicense access, and not to copy the protocol library for redistribution outside your business. We may suspend an account that puts the security of the platform or the data of other studios at risk, and we will explain why in writing.
5. Subscriptions and billing
The service is offered on three monthly plans in United States dollars: Solo Room at $29 per month for one provider and one treatment room, Studio at $65 per month for up to four providers, and Studio Plus at $135 per month for unlimited providers across two locations. Prices exclude any sales tax or VAT that applies to your business. Subscriptions are billed monthly in advance on the anniversary of the day you subscribed. There is no setup fee, no per client charge and no commission on retail you sell. If we change a price, existing subscribers are given at least thirty days notice by email before the new rate applies to their account.
6. Cancellation and refunds
You may cancel at any time from your account settings. Cancellation takes effect at the end of the billing month you have already paid for, and you keep full access until that date. We do not prorate a partial month. Before access ends you can export every client record, skin plan and photograph. If we terminate your account for a reason other than a breach of these terms, we refund the unused portion of the month.
7. Your data
Client records, skin plans, scores and photographs that you create in the service belong to your business. We process them only to operate the service for you, to provide support you request, and to produce aggregate statistics that identify no studio and no individual. We do not sell your data, we do not share it with product brands, and we do not use client photographs to train models. Export is available on every plan at any time in PDF and CSV. After an account closes we keep the data for twelve months so that you can return, then delete it, and we will delete it sooner if you ask.
8. Availability
We target availability of 99.5 percent per calendar month outside announced maintenance windows, which are scheduled for low traffic hours in the United States and communicated in advance. The service may be interrupted by events beyond our control, including failures at our hosting provider or at a network between you and us. Availability is a commitment we work to, not a warranty of uninterrupted operation.
9. Warranty disclaimer
The service is provided as it stands. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will meet every requirement of your practice, that the protocol library matches the rules of your state board, or that outputs will be free of error. You remain responsible for reviewing every plan before it is sent to a client.
10. Limitation of liability
To the extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid for the subscription during the twelve months preceding the event that gave rise to the claim. We are not liable for lost profit, lost bookings, lost retail revenue, loss of goodwill or any indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.
11. Indemnity
You agree to indemnify MLJ, SASU against claims, damages and reasonable costs arising from your use of the service in breach of these terms, from treatments you perform, from content you upload without the necessary permission, or from your failure to comply with the licensing rules that apply to your practice.
12. Changes to these terms
We may update these terms to reflect changes in the service or in the law. Subscribers are notified by email at least thirty days before a material change takes effect, and the date at the top of this page is updated. Continued use after the effective date means you accept the revised terms. If you do not accept them you may cancel before they apply.
13. Governing law and jurisdiction
These terms are governed by French law. Any dispute that cannot be resolved amicably falls within the exclusive jurisdiction of the competent courts of Paris, France. Mandatory consumer protections available to you under the law of your country of residence are unaffected.
14. Contact
Questions about these terms go to MLJ, SASU, publication director Jimenez Julien, at jimenezjulien42@gmail.com. Company registration details are listed on the legal notice, and data handling is described in the privacy policy.